Refund Policy

Last Updated: July 22, 2025

1. General Provisions

IP STYLER (hereinafter – “We,” “Our,” “Service”) values the trust of its clients and strives to provide services of the highest quality. This Refund Policy sets out the terms and procedures for refunds for access to our virtual services.

By making a purchase on the website https://ipstyler.com/, you confirm that you have read and agree to the terms of this Policy, as well as to our Privacy Policy, Service Agreement, and Data Protection provisions.

2. Quality Guarantee and Downtime Compensation

We aim to ensure 100% uninterrupted operation of our Service. We understand that service availability is critically important to our clients.

  • Downtime Compensation. In the event of confirmed full service downtime lasting more than 30 consecutive minutes, upon your request we will provide compensation. Compensation will correspond to the duration of the downtime and may be provided either as additional time added to your current subscription or as a partial refund.
  • Full Refund for Extended Downtime. If a critical issue that renders the Service completely inoperable for all users is not resolved within 24 hours from the time it occurs, you have the right to request a full refund for the unused portion of your subscription period.

To request downtime compensation, please contact our support team specifying the exact time and date of the incident. We will verify the request against our logs.

3. Conditions for Standard Refund

We offer transparent and fair refund conditions in the following cases:

  • Unresolvable technical issues. If you encounter a technical problem that makes it impossible to use our Service, and our support team is unable to resolve it within a reasonable timeframe.
  • Unintentional purchase or immediate cancellation. You may request a full refund within 24 hours of purchase, provided that you have used less than 300 MB of traffic.

4. Cases Where Refunds Are Not Provided

Refunds are not issued in the following situations:

  • If the reason for low speed or access issues is related to factors beyond our control (e.g., the user’s poor internet connection, blocking by certain websites or the user’s ISP, or individual device settings).
  • In cases of violation by the client of our Service Agreement.
  • In cases of fraudulent activity or attempts to bypass our security systems.

5. Fraud Prevention

All transactions are automatically checked by advanced risk analysis and fraud monitoring systems. Payments identified as fraudulent or related to tax evasion will be canceled in full (with funds refunded to the payer’s card), and access to the Service will be immediately blocked.

6. Refund Request Procedure

To request a refund or compensation, you must:

  1. Contact our support team via email at support@ipstyler.com.
  2. Provide the email address used during registration.
  3. Clearly describe the reason for the request.
  4. Provide any information that may help us resolve the issue (screenshots, logs, error timestamps).

We will review your request within 3–5 business days and contact you for clarification. Our goal is to resolve any situation fairly and to the mutual satisfaction of both parties.

7. Refund Methods

Refunds are made to the same bank card or payment account that was used for the original purchase. The timeframe for funds to appear depends on your bank or payment provider and is typically 1–10 business days from the moment the refund is approved on our side.

Contact Us
 If you have any questions regarding our Refund Policy, please contact us:
📧 Email: support@ipstyler.com